Customer Service Specialist Singapore – White Horse Laboratories

Customer Service Specialist

White Horse Laboratories is a renowned service provider for failure analysis and quality assessment of electronic assemblies and components. The first testing laboratory was established in Hong Kong in 2004 to take up the fight against counterfeit electronics – with extensive industry knowledge, unwavering integrity and uncompromising quality.

Today, White Horse Laboratories employs more than 160 dedicated professionals who hold the company’s approach in the highest regard. The company has offices in Shenzhen, China, Hong Kong, Singapore, the Philippines, India, Cleveland, USA and Munich, Germany, and world-class testing laboratories with modern analytical equipment.

For our growing team, we are looking for a

Customer Service Specialist

based in Singapore.

In this role, you will be responsible for providing superior customer care to our clients and working closely with account managers to handle day-to-day customer needs. If you have experience in customer service, a detail-oriented mindset, and thrive in a fast-paced environment, we would love to hear from you.

Your primary responsibilities:

Provide exceptional customer service by promptly responding to client inquiries via phone, email, or chat
Collaborate with account managers and the operations team to ensure client needs are met
Maintain accurate and up-to-date customer information in our database
Resolve customer issues in a timely and effective manner
Track and communicate order status, providing regular updates to customers
Process orders, returns, and exchanges with accuracy and efficiency
Identify opportunities for process improvements and provide feedback to the team
Assist with account management and act as a backup when necessary
Continuously develop product knowledge to better assist customers

Your skills and qualifications:

1+ years of experience in customer service, preferably in the manufacturing industry
Excellent communication skills, both written and verbal
Detail-oriented and able to multitask effectively
Strong problem-solving skills and ability to handle customer issues with empathy
Comfortable working in a fast-paced and dynamic environment
Basic computer skills, including experience using MRP/ERP systems, is a plus
Team player with a positive attitude and strong interpersonal skills

What we are offering:

An experienced, growing company that is backed by integrity and a trustful relationship within the team
Well-balanced, family-oriented working environment
An intercultural working environment with flat hierarchies
Exciting, responsible tasks in a highly motivated team and a long-term perspective
Personal space to develop management skills

Position: Customer Service Specialist

Department: Sales

Reports to: Regional Key Account Manager

Location: Singapore

Apply now

Customer Service Specialist

Your primary responsibilities:

Your skills and qualifications:

What we are offering:

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