Customer Service Representative

White Horse Laboratories is a renowned service provider for failure analysis and quality assessment of electronic assemblies and components. The first testing laboratory was established in Hong Kong in 2004 to take up the fight against counterfeit electronics – with extensive industry knowledge, unwavering integrity and uncompromising quality.

 

Today, White Horse Laboratories employs more than 160 dedicated professionals who hold the company’s approach in the highest regard. The company has offices in Shenzhen, China, Hong Kong, Singapore, the Philippines, India, Cleveland, USA and Munich, Germany, and world-class testing laboratories with modern analytical equipment.

For our sales team Asia, we are looking for a

Customer Service Representative

based in Singapore.

The Customer Service Representative is responsible for handling customer inquiries and complaints regarding the company’s products or services. They provide timely and accurate information to customers through various channels, such as phone, email, and chat, and work closely with other departments to resolve customer issues and ensure customer satisfaction.

Your primary responsibilities:

  • Communicate between customers and operations to make sure the needs of the clients are met
  • Enter customer shipping details into the system
  • Answer phone calls, emails, and other communication channels to effectively communicate with customers
  • Communicate tracking information to customers
  • Complete and send customer invoices if needed
  • Manage a large scale of customers
  • Assist as the account manager backup when necessary
  • Send timely updates to customers regarding their order status on a daily basis
  • Manage expedites, exceptions, and escalations as needed

Your skills and qualifications:

  • +1 years of experience in customer service, preferably in a manufacturing environment
  • Proficiency in using MRP/ERP systems
  • Strong communication skills, both written and verbal
  • Detail-oriented and capable of multitasking
  • Willingness to work overtime as needed
  • Comfortable working in a fast-paced, growing environment
  • Familiarity with the electronics industry is preferred

What we are offering:

  • An experienced, growing company that is backed by integrity and a trustful relationship within the team
  • Well-balanced, family-oriented working environment
  • An intercultural working environment with flat hierarchies
  • Exciting, responsible tasks in a highly motivated team and a long-term perspective
  • Personal space to develop management skills
Position: Customer Service Representative
Department: Sales
Reports to: Sales Manager Asia
Location: Singapore
Apply now
Apply now

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Apply now for this job.

To apply, please send your resume and cover letter to xiaoying.yang@whitehorselabs.com. We will review your application and get back to you as soon as possible. We appreciate your interest in joining our team and look forward to the opportunity to learn more about you.

Your specialist consultant in Singapore:

 

Simon Yang

1 Paya Lebar Link

Singapore, 408533

 

Phone: +65 6955 8509

Request a consultation: